Your order will be shipped from Batu city or Malang city of East Java – Indonesia.
You might request what delivery courier that you prefer to choose.
Yes, we use EMS from PT. Pos Indonesia for international shipment.
Usually, it takes two or three weeks for America or Europe delivery.
All Tuffadoll products are made-by-order. It might takes two or maximum four weeks for production, depends on the queue and the number of orders.
Tuffadoll accept payment via bank transfer.
Bank Mandiri account and BCA account are preferred.
But You can pay using e-wallet OVO for lower interbank transfer charge.
We always keep our online reputation for direct transfer. But if You have trust issue, payment via Etsy for international purchase or Tokopedia for domestic purchase is available.
We are sorry, but you can not return the product you have purchased before. But we give you lifetime warranty for service or repair on your purchased product.