What Shipping Methods Are Available?

Your order will be shipped from Batu city or Malang city of East Java – Indonesia.
You might request what delivery courier that you prefer to choose.

Do You Ship Internationally?

Yes, we use EMS from PT. Pos Indonesia for international shipment.
Usually, it takes two or three weeks for America or Europe delivery.

How Long Will It Take To Get My Order?

All Tuffadoll products are made-by-order. It might takes two or maximum four weeks for production, depends on the queue and the number of orders.


What Payment Methods Are Accepted?

Tuffadoll accept payment via bank transfer.
Bank Mandiri account and BCA account are preferred.
But You can pay using e-wallet OVO for lower interbank transfer charge.

Is Buying On-Line Safe?

We always keep our online reputation for direct transfer. But if You have trust issue, payment via Etsy for international purchase or Tokopedia for domestic purchase is available.

How Can I Return a Product?

We are sorry, but you can not return the product you have purchased before. But we give you lifetime warranty for service or repair on your purchased product.

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